Frequently Asked Questions
General Questions
1. How do I know if I need to see a psychologist?
You might benefit from seeing a psychologist if you’re experiencing persistent difficulties with mood, anxiety, relationships, sleep, or daily functioning. If your concerns are affecting your quality of life, it may be helpful to seek professional support.
2. How many sessions will I need?
The number of sessions varies depending on your individual needs and goals. Some people find relief in a few sessions, while others benefit from longer-term support. Your psychologist will discuss this with you.
3. What should I expect when I see a psychologist?
Your first session involves getting to know each other, discussing your concerns, and beginning an assessment. Your psychologist will explain confidentiality and work with you to set goals for therapy.
4. How often do I need to attend sessions?
Most people attend weekly or fortnightly sessions, depending on their needs and availability. The frequency can be adjusted as you progress.
5. How do I make an appointment?
Visit our contact page to call, email, or send us a message - all details are there.
6. How long will I have to wait for an appointment?
Wait times vary. Please contact us to check current availability.
7. Do I need a referral?
No, you don’t need a referral to see a psychologist. However, if you want to access Medicare rebates, you’ll need a Mental Health Treatment Plan from your GP.
8. Are the sessions confidential?
Yes, all sessions are confidential. Your psychologist will explain the limits of confidentiality (such as safety concerns) during your first session.
Online Therapy FAQs
1. What is online psychological therapy?
Online therapy involves meeting with your psychologist via a secure video platform instead of in person. It offers the same quality of care with added convenience.
2. What is a Telehealth Session?
A Telehealth session is a psychology appointment conducted via video call. You can access it from home or any private location.
3. How do I access my online session?
After booking, you’ll receive a link to join your secure video session. All you need is a computer, tablet, or smartphone with a camera.
4. Are online sessions safe and secure?
Yes, we use secure, encrypted video platforms that comply with Australian privacy requirements.
5. Can I claim Medicare for online therapy?
Yes, Medicare rebates apply to Telehealth psychology sessions in the same way as in-person sessions.
6. Will an online session be different from face-to-face?
Online sessions follow the same structure as in-person sessions. Research shows online therapy is equally effective for most concerns.
7. Is online therapy effective?
Yes, numerous studies show that online therapy produces comparable outcomes to face-to-face therapy for many mental health conditions.